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Technology Adoption: Making Knowledge Stick and Technology Shine

Updated: Oct 9



Healthcare is on the brink of transformation, with rapid innovations promising to revolutionize patient care. New technologies offer the potential to speed up the detection, and diagnosis of illness, and to treat patients in a more personalized fashion than ever before. This could lead to greater efficiency, better patient and staff experiences, and improved outcomes.


Yet, the gap between the envisioned impact of these innovations and their actual performance in practice is often significant. The real challenge lies not in the launch of new technologies but in their effective adoption and integration into daily routines.


In this article, we’ll explore strategies to ensure that new technologies are fully utilized, throughout their lifecycle so that everyone—from providers to patients—can reap the benefits on a lasting basis.


Why New Technology Often Fails


Despite the initial buzz and excitement, new technology often falls short of its potential, particularly in the long term and across a broad user base. Here’s why:


Lack of Understanding: Often, there’s a disconnect between what the technology offers and what end-users actually need. What might seem like groundbreaking features to the tech provider may not translate into practical solutions in real-world settings, especially if the technology was developed with little input from actual users.


Resistance to Change: It’s natural for people to prefer familiar routines over the unknown, especially when new technology is introduced without adequate communication or collaboration. If the change feels forced, users are more likely to resist.


Insufficient Support: Without proper training and ongoing support, initial enthusiasm can quickly turn to frustration. When users encounter challenges without sufficient guidance, any positive first impressions are easily undermined.


Underestimating Complexity: Healthcare environments are complex, with diverse user needs. Failure to account for this complexity often leads to significant hurdles in technology adoption.


Data Overload: The constant influx of new technology can overwhelm users, making it difficult for them to absorb and embrace every new tool. As a result, your technology risks getting lost in the mix, with users becoming apathetic to its introduction.

 

Specific Challenges in Healthcare Environments


In healthcare, the stakes are even higher. The pressure to deliver patient care means that new technology must work flawlessly from the outset. Any disruption can lead caregivers to revert to tried-and-true methods. Additionally, healthcare’s notorious challenges with interoperability make integrating new technology complex, often disrupting workflows.


Finally, the wide range of technological literacy among caregivers—from tech-savvy to tech-averse—adds another layer of difficulty, making the successful introduction of new technology even more challenging.


Strategies for Successful Technology Adoption


To ensure your technology is fully integrated into your customers' daily workflows and achieves its intended impact, consider these six key strategies:


1. Effective Change Management


Engage Stakeholders Early: Involve key stakeholders in the decision-making process to foster buy-in, reduce resistance, and tailor the solution to their specific needs.


Clear Communication: Maintain transparent, continuous communication about the technology's benefits and challenges, and share roadmaps, positioning yourself as a long-term partner beyond installation


2. Seamless Integration


Avoid Disruption: Ensure the new technology complements existing workflows rather than complicates them. Meticulous planning can minimize disruptions for staff and patients.


3.Tailored training


Just-in-Time Training: Offer training precisely when it is most relevant, such as when a specific feature or tool is about to be used.


 Flexible Learning Options: Provide diverse training formats to accommodate different learning styles and schedules.


Continuous training: Transition from one-off training plans to lifelong learning and support


4.      Co-pilot to self-sufficiency


Training and education are only valuable when they translate into actionable know-how, which comes through hands-on practice. To encourage users to explore new features, it's essential to provide them with a safe environment where they can confidently try out the technology.


On-the-Job Support: Provide real-time assistance as healthcare professionals begin using the technology, ensuring positive initial experiences that encourage further learning.


Co-Pilot: Provide reassurance, handholding and a second pair of eyes during the initial stages of technology use, especially in high stakes use cases such as healthcare. This will build confidence and competence.  Leverage technology to play the co-pilot role in times when your specialists are not there.


Transition to Independence: Plan to empower your customers and make them self-sufficient, gradually reducing support as users become more comfortable with the technology. Leave them with resources to maintain product mastery levels even when their key users leave.


5.Experience sharing


Peer Support Networks: Encourage collaboration and knowledge sharing among users, even if they are not in the same institution. Provide a framework and engagement opportunities to keep the community thriving. 


Product Champions:  Identify and Empower Advocates and select early adopters and influential staff members to act as champions for the new technology.  Use these champions to mentor others and spread positive experiences.


6. Create a Positive Buzz


 Incentivize and Motivate Recognize and celebrate early Successes, highlighting and rewarding teams or individuals who effectively use the new technology.


Build excitement around the technology and the impact it has, through internal marketing and success stories.

 

A Content-Driven Strategy for Ongoing Support


Shifting from one-time training to lifelong support requires rethinking how educational content is created and delivered. A modular approach allows content to be easily updated, tailored, and distributed, reflecting new features without overhauling entire materials. This flexibility ensures that content is aligned with each phase of the customer journey and individual learning needs.


Modular content is particularly valuable during the initial phases of technology adoption, offering users precise, context-specific guidance exactly when they need it, without overwhelming them with excessive material. As users become more familiar with the technology, these content blocks can serve as quick refresher tools or provide reassurance when needed.


Key deliverables that support ongoing technology adoption include concise “how-to” snippets, positive case studies, and guided interactions like quick-checks to reinforce confidence in using the technology.


The SIMPI co-pilot approach enables medtech providers and caregivers to create and deliver modular ‘how-to’ content that’s easy to access, helping users quickly find the information they need. This approach saves healthcare professionals time, encourages consistent practice, and accelerates the integration of new technology into daily routines.

 

Conclusion


Successful technology adoption in healthcare is not a one-time event but an ongoing process that demands thoughtful planning, continuous support, and a commitment to helping users fully integrate and embrace new tools. The initial excitement surrounding a new innovation can quickly fade if caregivers don’t have easy access to relevant content exactly when they need it. Without guided support and co-piloting to reassure and encourage practice, frustration with the technology will lead users to revert to old habits, undermining the potential impact of the new tools.


At Unplain Jane, we specialize in crafting tailored training programs, developing engaging educational content, and building vibrant communities of practice that ensure your technology isn’t just launched, but fully embraced. With our expertise, we help you empowering your customers to adopt new tools with confidence. Partner with us to make your technology shine in the hands of every user, every day.

Understand how Unplain Jane can help transform your business

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Sarah Morton

Sarah has over 25 years' experience in the healthcare industry. A former Philips employee, she held a variety of leadership roles from marketing strategy, and engagement to sales excellence and customer education . Sarah is an advocate for continuous innovation in the customer journey.

Originally from the UK, Sarah has been based in the Middle East for the last decade, and is a keen creative writer and amateur stand-up comedian.

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